Our products are shipped within 1-2 business days using the following carriers: DHL, FedEx, UPS, and USPS. If you place an order, a tracking number will be emailed to you once the order is shipped.

Currently, only shipping within the US is available.

We offer a 100% customer satisfaction guarantee. If you are not completely satisfied with our products, email us at mail@medicinalplantindex.com within 30 days of receipt, with proof of purchase or receipt accompanying your email. We will then respond with an address where you can mail back the unused portions, and once the product is received at our facility, we will issue a full refund.

Please note that shipping labels will not be provided – products must be mailed back at your own expense.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

We are happy to replace items if they arrive defective or damaged. If you wish to make an exchange for the same item, please send us an email at mail@medicinalplantindex.com.